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FAQs

Does Loadlast help with Export shipments as well?

Yup! Wherever efficient shipping support is needed, count on us to be there!

How can I contact you?

If you have any questions or concerns, please visit our contact page to send us an email, and we will respond promptly.

Is Loadlast only for new importers?

Our aim is to assist all importers, regardless of whether you ship occasionally or frequently. We strive to encourage efficient shipping practices and optimize container usage in New Zealand, ensuring that each shipment contributes to effectively matching your cargo with the most suitable space.

How does Loadlast offer competitive prices?

At Loadlast, we value efficiency and strive to minimize waste. Freight Forwarders often face time constraints to meet vessel deadlines, leading them to ship containers with unused space. Due to vessel pressures, Freight Forwarders are compelled to provide competitive rates and secure bookings instead of shipping containers with empty space.

How did you come up with the name Loadlast?

In freight forwarding, Loadlast serves as an option for freight forwarders when they have remaining space in containers nearing vessel departure. They utilize Loadlast to fill this unused space with cargo before the vessel sails, preventing it from being shipped empty. Loadlast is aptly named because we specialize in matching your cargo with soon-to-expire container space, aligning with vessel deadlines.

Why do I need a customs client code?

A customs client code is required for customs clearance when importing goods into a country. It helps customs authorities identify and process shipments, ensuring compliance with import regulations and facilitating the smooth flow of goods across borders.

Is there a fee to obtain a customs client code?

Yes, indeed! Obtaining a client code from NZ customs is entirely free of charge.

Do I need a customs client code for personal shipments?

Yes, if you are an individual who has purchased goods from overseas valued at $1000 NZD or more, you will need to apply for a personal customs client code.

Can I use the same customs client code for multiple shipments?

Yes, you can use the same customs client code for multiple shipments. Once issued, your customs client code remains valid until it is cancelled or revoked by the customs authority. You should use the same code consistently for all your import and export transactions.

Do I need a customs client code if I purchase goods over $1000 NZD?

Yes, you will need a customs client code if you purchase goods over $1000 NZD. Without a customs client code, you won't be able to receive your goods.

What is Loadlast's part in the logistics process?

At Loadlast, we specialize in pairing your cargo with the most optimal space through our network of Freight Forwarders. We provide you with the quote(s), and the chosen freight forwarder will manage the logistics of your cargo. Loadlast will keep communication open to facilitate a seamless process and all operational needs will be handled through the expertise of the Freight Forwarder.

Does Loadlast only help with LCL shipments?

Our main focus is on LCL shipments to as we want to help reduce the amount of empty space New Zealand ships; however, we also provide options for FCL shipments.

Does Loadlast help with sustainable shipping?

Yup we sure do! By utilising unused space and maximising container space it helps to reduce the overall amount of containers New Zealand's ship. This leads to reduced tare weight on vessels, port movements and trucking resulting in lower carbon footprint.

How does Loadlast measure there sustainability?

We maintain strong relationship with Freight Forwarders and we monitor all shipments matched with expiring space so we can measure how much unused space we have saved by matching available cargo with container space that would have otherwise been shipped empty.

Do we receive any invoices from you?

Loadlast exclusively provides quotes received from Freight Forwarders. We do not directly send invoices or manage cargo transportation transactions. Payments are arranged directly between you and the Freight Forwarder based on the provided quote.

What is a customs client code?

A customs client code is a unique identifier issued by the customs authority of New Zealand. It is used to track and manage import and export transactions.

How do I apply for a customs client code?

To apply for a customs client code, you need to fill out a NZCS 224 application form and provide clear identification. For more information and to apply for a customs client code, visit Apply for CCC

How long does it take to receive a customs client code?

The process might span up to 7 business days, depending on the workload of NZ customs. To avoid any delays or issues with your shipment, it is advisable to submit the application well before your cargo reaches the country.

What happens if I import goods without a customs client code?

Importing goods without a customs client code will lead to delays, fines, or other penalties. You won't be able to receive your goods, and you will incur storage charges from the facility where your goods are held.

Still have questions?

Get in touch through our contact form